SME's are as reliant on their IT Systems as any large corporate. Unfortunately, unlike their larger counterparts, they do not normally have the resources to fully support and manage their systems. Start IT Services offers SUPPORTED247 a total support solution for your business. The service acts as your virtual in-house IT Department dealing with all IT and technology related queries. Our services include;
Full system audit and configuration documentation
An in-depth comprehensive audit of your IT Systems is carried out. This includes, hardware, software, security and processes, from this a detailed configuration document will be produced. This document is regularly updated to ensure all changes to your system are recorded.
Proactive monitoring of all your critical systems
We monitor the critical parts of your system e.g. servers, network components, not only for failure but also the status of the hardware and software.
Active management of your systems
Using remote access to your systems we will carry out all the day to day tasks to ensure that your systems are running at optimum.
Help Desk
You will be given access to our Help Desk system, our Help Desk Professionals are available by phone, email and you can access the Help Desk via the web to log a call.
Remote Support
When problems cannot be resolved over the phone our engineers will remotely take control of the affected computer to resolve the issue.
On-site Support
There will be times when a problem cannot be resolved over the phone an engineer is required to attend site. We can also provide dedicated support personnel to be based permanently on–site.
Email Filtering
Email is being used more and more as the preferred communication tool of business worldwide, unfortunately it is also full of spam and virus infected emails. Our email filtering service ensures that the email you receive is legitimate and virus free.
Offsite backup
The data stored on your office computers and servers is one of your company’s most valuable assets. You need to ensure that it is backed up – offsite to a secure location.
SUPPORTED247 can be tailored to your exact requirements by selecting only the options you require other options can be added as your business and IT systems expand.
Service Level Agreement (SLA)
Everything we do is underwritten by an SLA, it is our commitment to you and your systems. The SLA details the level of support and responsiveness you can expect from Start IT Services.
Costs
Budget is always a concern for any company therefore our SUPPORTED247 solution is charged at a fixed rate and includes:
- Audit. We will examine your network in detail and provide you with a detailed configuration document.
- On-site support. All on-site work is included in the monthly price quoted.
- Proactive remote support. We are able to resolve the majority of problems remotely using our remote support tools.
- Helpdesk. You can log a call with our Help Desk via phone, email or web.
- Server Monitoring. We will monitor your server for potential problems allowing us to proactively resolve issues before your systems are affected.
- Fixed Rate Charging. This includes all onsite work that needs to be carried out to resolve issues but does not include project work. This enables you budget with certainty.
Time Based Charging. This is more difficult to estimate as you decide when to call us and therefore how much to spend each month. Onsite support is chargeable in 30 minute intervals and remote support is chargeable in 15 minute intervals.
